I love IM chat, constantly use it with family and friends. It is easy once you know what your doing and let's you talk to them while your checking e-mail or just browsing on line.
I think it's great for a library if you have a large staff. I know we are a smaller library and most of the time if they send a IM we would have to not tend to a patron to answer them.
Not saying that I don't like the idea, because I think it is wonderful! Hopefully in the future we will be able to go to something like IM.
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